Dot new rule: The Division of Telecommunications (DOT) has taken an enormous resolution for cell customers, which has now turn out to be very simple to alter the pay as you go from pay as you go or postpaid on community like Jio, Airtel, BSNL and VI. Earlier, the place it needed to watch for 90 days, now this course of might be accomplished in simply 30 days, that too via OTP-based KYC.
Posted info on x
📱 Switching Between Pay as you go ↔️ Postpaid Received Simpler By way of OTP!
⏱️ Cooling-of Interval for first-time reconversion Lowered from 90 days to 30 days.
🔁 Must Swap Sooner? Use kyc at pos or approved retailers! pic.twitter.com/kwbpcgsanz
– Dot India (@dot_india) June 12, 2025
Giving details about this resolution on its official X (East Twitter) deal with, Dot mentioned that now customers will be capable to change their present cell connection inside solely 30 days. For this, they must full the KYC course of via OTP by visiting the shop of the involved telecom firm.
What has modified within the rule?
Within the outdated rule applied on 21 September 2021, customers needed to wait 90 days to alter the connection. However now this cooling interval has been diminished to 30 days. It will present aid to these customers who wish to change the plan as a consequence of poor community or service. They won’t have to attend for 3 months lengthy.
30 days low cost for the primary time
This rule will solely apply to these making pay as you go adjustments from pay as you go or postpaid from pay as you go. Which means that for the primary time, the person must watch for 30 days to alter the plan.
What’s the rule of repeated change?
If a person needs to alter the plan once more, then he might be allowed to alter the OTP based mostly course of solely 90 days after the final time change. Telecom corporations have been instructed to make sure that they need to inform the purchasers about this rule earlier than altering the plan.
If a person needs to make adjustments once more earlier than the completion of 30 or 90 days interval, then he can full the KYC course of and make this alteration from approved shops or gross sales facilities. This new rule of dot has been introduced holding in thoughts the comfort of the customers, which has now turn out to be simpler and sooner than earlier than.
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