10 finest ‘mega-airports’ in North America for reliability, TSA effectivity and extra: The federal government shutdown hasn’t had a ‘large affect’ but, professional says

Final month, J.D. Energy launched its annual North American Airport Satisfaction Examine for 2025.

Mega airports are outlined as these with 33 million or extra passengers per yr. The examine measured general passenger satisfaction by analyzing their experiences throughout seven core dimensions so as of significance:

1. Ease of journey by means of airport
2. Stage of belief with airport
3. Terminal services
4. Airport workers
5. Departure/to airport expertise
6. Meals, beverage and retail
7. Arrival/from airport expertise

The 2025 examine relies on 30,439 accomplished surveys from U.S. or Canadian residents who traveled by means of at the least one U.S. or Canadian airport and covers each departure and arrival experiences (together with connecting airports) throughout the previous 30 days. The examine was performed from July 2024 by means of July 2025.

“Whereas the annual development charge in passenger quantity appears to be leveling off, we’re nonetheless seeing document numbers of vacationers move by means of the nation’s airports, and, for essentially the most half, they’re having fun with the expertise,” Michael Taylor, apply lead for the airport examine at J.D. Energy, said in a press launch.

Identical to 2024, the highest three airports stay the identical, which is not shocking, Taylor tells CNBC Make It.

“The three airports that received carried out solidly in what I name blocking and tackling. It is about attending to the airport, is the toilet clear? Is the TSA fast? That form of factor after which crucial half is the meals, beverage and retail which is the largest swing issue within the examine often,” he says.

With the federal government shutdown nonetheless ongoing, air journey is being affected however hasn’t modified the satisfaction rankings of the mega airports on this yr’s report but, Taylor says.

His largest piece of recommendation throughout this time is that vacationers needs to be ready to not go anyplace.

“Put together to not be within the air and seeing extra delays,” he stated. “Individuals will react negatively to that, which can have an effect on satisfaction, nevertheless it’s typically pretty episodic. It does not final ceaselessly and we have not seen a huge effect.”

The airport served greater than 37 million vacationers in 2024, making it the 18th busiest in North America when it comes to the variety of passengers served yearly, in keeping with MSP’s web site.

In 2023, the airport ranked as the world’s most punctual, in keeping with a report from the journey knowledge analytics agency Cirium.