Assume you may have purchased a brand new Macbook Professional with nice expectations, that too by spending a full ₹ 26 lakh, and when supply is there, an outdated, used laptop computer got here out of contained in the pack field! That is the shock, Devanshu Dhadhal, whose expertise is in plenty of dialogue on social media nowadays.
Devanshu ordered Macbook Professional from Flipkart. He recorded all the unboxing video, taking no threat on the time of supply. The field was fully sealed, however the laptop computer inside gave the impression to be clearly used, traces and scratches had been current on it.
Re -ordered, but the identical scenario
Devanshu selected the choice of alternative for the primary time, assuming the error of the primary time. This time he determined to open the supply package deal below CCTV cameras in Ekart’s workplace. However surprisingly, the second Macbook was additionally not new. As soon as once more, he was given the identical outdated and used gadget.
The angle of the assist crew additionally grew to become rigidity
When Devanshu contacted Flipkart’s buyer care crew, he was initially assured to start out the return course of. Then ₹ 13,000 was supplied within the identify of compensation, then ₹ 18,000 after which 10% of the whole value of the laptop computer. However Devanshu didn’t settle for any supply as a result of his demand was very clear – a brand new product or full a refund.
Later, the corporate additionally refused to approve the return. Devanshu says that he eliminated the mark on the gadget, however it’s clear that the products weren’t new.
This isn’t only a case
Devanshu has shared proof associated to his expertise on social media and informed that he’s not the one one who has been a sufferer of such deception. He informed that the identical vendor named “Treasure Haul On-line” can be engulfed in comparable complaints earlier. Many customers on Reddit, YouTube, LinkedIn and X have made complaints about this vendor.
Questions arising on Flipkart’s silence
No official assertion has come from Flipkart on this complete matter to this point. However the query is, how does such a giant e-commerce website monitor the third-party sellers on its platform, particularly in relation to thousands and thousands of devices?
What’s studying?
Devanshu has shared his expertise as a warning – in case you are shopping for an costly gadget on-line, then file every part on the time of supply and do analysis concerning the vendor earlier than dealing. This case has as soon as once more proved that together with belief in on-line procuring, warning is equally vital.